Delivery and Returns

Fresh and Sustainable Fish Delivery in Auckland and Waiheke, Hamilton and Tauranga

Your fish is carefully hand packed in a chilled environment sealing in the freshness and placed in specially designed boxes called Chilltainers with ice packs.

This ensures your fish stays in optimum fresh condition for over 8 hours, and will be ready for you to enjoy when you get home.

A win-win-win-win for our local fishermen, our environment, our local economy and you!

WHAT DAYS DO YOU DELIVER?

We deliver Monday to Friday.

WHERE DO YOU DELIVER?

We deliver the greater Auckland area and we are constantly working with our partners to expand our delivery regions. You can check if your address is inside our delivery zone by using our address checker in any of our product pages. 

WHAT ARE YOUR DELIVERY TIMES?

All deliveries are scheduled to arrive between 12 – 5pm.

If you have any issues with your order please send us an email at support@sanfordandsons.co.nz.

PICK UP (CLICK AND COLLECT): 

Click and collect is available on our website. You can choose to deliver to your home or pick up your order on the product page.   

If your phone is correct on your profile, you will receive a text message on the day of your pick to confirm. You can collect your order from 8am to 6 pm at Auckland Fish Market located on 22 Jellicoe Street. We have signage in place for when you arrive. 

Please ensure you bring with you the your order confirmation and photo ID in order to collect your order. 

If you can’t collect your order on the day please send an email to support@sanfordandsons.co.nz at least 24 hours before the day of collection.  

WHAT IF I AM NOT AT HOME?

As part of our service agreement you have given us permission to leave your order at your delivery address. When you place your order you can detail special instructions as to where we leave it. We simply ask that this is easily accessible and that if you have a dog, that it’s tied up! 

If you are not home, we will text you to let you know your order has been delivered. We take the utmost care in ensuring your delivery arrives under temperature control in our specially designed Chilltainers, packed with ice to ensure optimum freshness. Our box will keep your seafood under 5 °C for at least 8 hours.