Frequently Asked Questions
Sanford and Sons are here to help with any questions you have. Check out our frequently asked questions below, and if you can't find the answer you're looking for, click the speech bubble pop-up in the left-hand corner to contact our Customer Service Team.
Ordering
IS THERE A DEADLINE FOR PLACING AN ORDER?
WHAT IF BY CHANCE A CERTAIN PRODUCT ISN’T AVAILABLE?
I HAVE PLACED AN ORDER BUT DIDN’T RECEIVE A CONFIRMATION EMAIL?
DO I HAVE TO SUBSCRIBE FOR WEEKLY OR FORTNIGHTLY DELIVERIES?
CAN I CHANGE OR CANCEL A ONE-OFF ORDER ONCE PLACED?
Delivery and Packaging
HOW DOES IT STAY COLD AND FRESH AND BEAUTIFUL?
WHAT DAYS DO YOU DELIVER?
WHERE DO YOU DELIVER?
WHAT ARE YOUR DELIVERY TIMES?
WHAT IF I AM NOT AT HOME?
WHAT IS THE DELIVERY CHARGE?
WHAT DO I DO WITH THE PACKAGING AFTER I UNPACK MY ORDER?
MY ORDER HAS NOT YET ARRIVED – WHAT DO I DO?
PICK UP (CLICK AND COLLECT):
Subscriptions
HOW DO I CHANGE WHAT I’M GETTING IN MY SUBSCRIPTION?
HOW DO I CHANGE THE FREQUENCY OR DELIVERY DATE OF MY SUBSCRIPTION?
HOW DO I PAUSE (PUT ON HOLD) OR CANCEL MY SUBSCRIPTION?
HOW DO I RESUME MY SUBSCRIPTION?
My Account
WHAT DO I DO IF I FORGET MY PASSWORD?
HOW DO I CHANGE MY SAVED DELIVERY ADDRESS?
CAN I CHECK MY PREVIOUS ORDER HISTORY?
Sustainability
WHAT ARE SANFORD AND SONS DOING TO PUT SUSTAINABILITY AT THE HEART OF OUR BUSINESS?
STANDARD PROMOTION TERMS AND CONDITIONS
Standard Promotion T&Cs