How it Works

ORDERING AND DELIVERY

We’re all about taking the hassle out of accessing the seafood you want, when you want it. Whether it’s fillets for Friday night home-made fish and chips, or a whole fish for the barbeque to impress your guests, we’ve got you covered. Choose from our great selection of fish and seafood online for a one-off order for those special occasions, or set and forget with a weekly or fortnightly subscription, all conveniently delivered from our docks to your door on your chosen day.

Ordering

First, head to our shop to browse our great range of seafood. Choose the fish that takes your fancy, decide how much you want, and add it to your cart as either a one-off purchase or as a subscription. As you finalise your order, choose what day you want your seafood delivered to your door – perfectly packed, chilled and fresh. It’s that easy!

Please note, we have a $30 minimum order value, excluding delivery costs.

Delivery

We are all about convenience, therefore you choose the day you would like your seafood delivered! We do have an order cut-off of 9am if you wish to have your seafood delivered the following day. We deliver to th North Island, Monday to Friday, excluding some rural areas. Due to the nature of the product we can’t deliver to Post Office boxes. We also don’t deliver on weekends or public holidays.

If you have specific instructions for the courier, you can leave a note in the delivery instructions once you receive your tracking link. Our courier partner is unable to offer a specific time for delivery. They also can’t meet requests to telephone you before or at time of delivery. Don’t worry if you are not home at the time of delivery, our packaging is designed to keep your seafood chilled and fresh until the evening of your delivery day.

All orders go overnight, including rural delivery. You are emailed a tracking number the morning of your delivery day. We email confirmation that your order is out for delivery, and another when the delivery is made.

Shipping costs

We confirm the cost once you enter your delivery address at checkout. As a guide, our standard delivery costs are:

• Auckland Local $9.99

• Outer Auckland $12.99

• Rest of North Island $14.99 - $15.99

For rural delivery add another $4.00. Please note we longer ship to the South Island.

Packaging

Your seafood is delivered in insulated poly-bins with frozen gel packs so everything stays deliciously fresh throughout delivery. Where possible, our courier partners keep the poly-bin in their chillers in all main depots. If you’re not at home when your delivery arrives, the courier leaves it somewhere safe, and it will still be perfectly chilled when you unpack it later that day.

Polystyrene bin

Our poly bins can be recycled via The Household Polystyrene Recycling Programme that is available at selected hardware stores throughout New Zealand or via your local council. They are also great to keep on hand and reuse on long car trips, picnics, or even getting your frozen items home from the grocery store.

Gel packs

Once our gel packs have done their job of keeping your order cold and fresh, they can be used again by re-freezing them. They can also be disposed of safely by emptying the contents into the garden or into your general waste, clean and dry the plastic packaging and take it to your local soft plastics recycling bin.

Brown paper bags

We are now packaging our fillets in brown paper bags. These are leak free and made from sustainably harvested paper! At this time, our new brown paper bags are not recyclable or compostable, so will need to be disposed of in a general waste bin, along with the product sticker.